CITY OF BELLBROOK, OHIO

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Utility Billing
Online Payments
New Online Payment Service Starting in April
The Utility Billing office has transitioned to new billing software and a new online payment service.

Changes for Customers
- Customers can expect to see their new account number, now called a customer number, on their statement.  Customer numbers have been renumbered using a shorter number.  The new customer numbers were first available with the March billing cycle.
- Statements will be mailed unless a customer selects the paperless billing option after they register their online account.
- Customers will be able to view and pay their statements using our new online service (see below).  The new service will continue to accept credit cards, debit cards, and checking accounts.

Current Customers Who Pay Online
- Current customers who receive e-statement notifications and/or pay online must register with our new online service.
- Credit card, debit card, and bank account numbers must be entered into the new system in order to pay online.
- Current customers, who pay through their bank’s bill payment system, must update the payee information with their new customer number found on their statement.
For any questions regarding the transition process, please call the Utility Billing office at (937) 848-4638.  Due to an expected increase in our call volume, we may not be able to return your call until the following business day.
How to Register with our Online Payment Service
Step 1

On the Home screen, go to Registration Options.

Step 2

Enter your First and Last Name (or Business Name) as it appears on your statement.

You will also need the House/Building Number and Utility Account Number (Customer Number).

**Please note, the First and Last Name fields need to be in CAPS.  Also, the Utility Account Number or Customer Number should be in the format of ######-###.  For example, most numbers will be 001234-000.
How to Make a One Time Payment without Registering
Step 1

On the Home screen, go to Quick Payment.

Step 2

Enter your First and Last Name (or Business Name) as it appears on your statement.

You will also need the Utility Account Number (Customer Number).

**Please note, the First and Last Name fields need to be in CAPS.  Also, the Utility Account Number or Customer Number should be in the format of ######-###.  For example, most numbers will be 001234-000.

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