CITY OF BELLBROOK, OHIO

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Utilities
Online Payments

  Want to make a payment over the phone?

Now you can! 

With Bellbrook’s Phone Payment System, you can pay by phone 24/7, even when the office is closed.  Use your landline or mobile device to make a secure payment using our automated system by calling: (844) 956-1380

  • You will need your customer account number
  • Accepted methods of payment: electronic check, debit, or credit card
 

invoice cloud now live!

Our new payment processor, Invoice Cloud, is now LIVE! Please see the instructions below on how to register for an account or make a one-time payment without registering.

For questions or concerns, please call the Utility Billing Office at 937-848-4638.

 

What to Expect with Online Payments

- Residents will find their account number on their utility statement.   
- Statements will be mailed by default unless a customer selects the paperless billing option after they register their online account.
- Customers will be able to view and pay their statements using our new online service (see below).  The service accepts credit cards, debit cards, and electronic checks (checking accounts).

 

Current Customers Who Want to Pay Online

- Customers who want to receive e-statement notifications and/or pay online must register with our online service.
- Credit card, debit card, and bank account numbers must be entered into the system in order to pay online.
- Auto Pay is available and the customer's email address must be verified.
- Customers who pay through their bank’s bill payment system need to make sure their new customer number is included with the payee information.

How to Register with our Online Payment Service

Step 1


Click the link: www.invoicecloud.com/bellbrookoh

From the Home Page, click on “Register Now.”


Step 2

On the Account Locater screen, enter the search criteria (your full account number and last name in all CAPS) and select Search Invoices

Step 3

On the Search Results screen, you should see your account. If you do not have a current bill, you will see "View Only" as your only option. If you have a bill due, you will see an additional button "View / Pay." Both options will allow you to sign up for an account.

Step 4

On the Your Invoice page, click "I want to Register this Account."

Step 5

On the Register page, fill out the fields marked with a * (account number, email address, and password). You may also enroll in Paperless billing at this point. 

 

Click "Complete Registration" to register your account.

 

 

 

 

How to Make a One-Time Payment (no registration required)

Step 1

Click the link: www.invoicecloud.com/bellbrookoh

From the Home Page, click on “Pay Now.”


Step 2

On the Account Locater screen, enter the search criteria (your full account number and last name in all CAPS) and select Search Invoices.

Step 3

On the Search Results screen, you should see your most recent utility bill. Click "View / Pay."

Step 4

On the Your Invoice screen, you can "view invoiceand "Proceed to Paymentwhen you are ready to pay.

Step 5

This takes you to the payment options, payment information, and review payment portion. Choose how much you would like to pay, input your method of payment, and then review & submit your payment. 

Questions or comments?  Not sure who to contact?  Submit your question or comment here.

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